Shipping policy

 

Effective : August 21, 2026

 

1. Flat-Rate Shipping Costs

We offer a simple, flat-rate shipping fee regardless of destination:

• Global Flat Rate: $8.99 per order worldwide.

This flat rate covers all custom packaging, handling, and door-to-door delivery costs.

2. Order Processing & Fulfillment

• Fulfillment Window: Orders are typically processed, packed, and dispatched within 1 to 2 business days.
• Smart Order Routing: Orders are automatically routed to our nearest global fulfillment center to ensure the fastest possible processing and transit times.
• Order Modifications: Once an order enters fulfillment, shipping addresses cannot be altered. Please verify your delivery details carefully at checkout.

3. Estimated Delivery Times

Once your order has been processed and shipped by our fulfillment team, estimated transit times are as follows:

Note: Delivery times are estimates and begin from the date of dispatch, not the order date.

4. Customs, Import Taxes & Duties (DDP)

There are no hidden fees or unexpected tariffs upon arrival.

• All international orders are shipped Delivered Duty Paid (DDP).
• Any applicable duties, taxes, or import fees are prepaid by us and fully covered within your purchase.

5. International Coverage & Restrictions

We support worldwide shipping to the majority of countries across North America, Europe, Asia, and Oceania.

• Excluded Destinations: At this time, we do not ship to India or Turkey. Orders placed with shipping addresses in these regions will be automatically canceled and refunded.

6. Order Tracking & Notifications

Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and carrier details.

• Agentic Tracking: If your purchase was facilitated via an authorized AI shopping agent, tracking updates will be transmitted directly through your agent's API feed as well as to your account email.

7. Contact Us

At ViVi Sotto, we are dedicated to delivering a seamless, transparent global shopping experience. Below are the details regarding our shipping rates, order processing times, and international delivery parameters.

If you have any questions regarding your shipment or need assistance with a package in transit, please reach out to us at:

ViVi Sotto

Customer Support Email: Support@javondefrancesco.com

Business Headquarters: JaVon DeFrancesco llc., 747 e Boughton rd suite 280, Bolingbrook, il 60440

 

Last Updated: August 21, 2026